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Tenancy Manager

Salary: £22,000

Location: West London

Are you looking for a career in property?  Would you like to work for a top firm with extensive training and excellent progression?  If Property Management interests you this is the perfect start to your career…

After a 6 week training programme you will be involved in the management of a sizeable portfolio of properties (c.500-600 properties), handling all let only aspects of the tenancy to ensure each stage is handled as smoothly and effectively as possible:


  • New deal-checking to ensure all online paperwork has been executed accurately and completed in full
  • Book requested pre-tenancy work to ensure the property is ready and to the required standard prior to the new tenancy commencement
  • On-going maintenance of lease/ compliance
  • Respond to general tenancy related queries throughout the lease, providing advice to tenants and landlords in terms of processes and procedures as they arise
  • Oversee the renewal of annual gas safety certificates
  • Provide contractual support and assistance to Lettings Managers in the front-office to ensure potential tenants and instructing landlords receive accurate and informed advice End of tenancy
  • Manage the termination of tenancies in portfolio
  • Ensure notices are served correctly and written confirmation is on file from tenant
  • Confirm end date and any liabilities verbally and in writing to tenant(s)
  • Liaise with relevant lettings team in respect of remarketing the property
  • Oversee the release of tenant deposits, ensuring inventory reports are received and sent out within 48 hours.
  • Complaint or dispute handling
  • Effective complaint handling, ensuring that each customer is provided with a quick and satisfactory resolution that is reflective of the Company high service level
  • Refer deposit disputes to the Tenant Deposit Scheme (TDS) within 48 hours or receiving instruction from the landlord or tenant, with relevant paperwork and correspondence


  • Address any incoming mail and respond within 48 hours of receipt
  • Maintain accurate records of all communication via internal database (RPS)

Key Skills and Experience

  • Excellent communication and customer service skills
  • Ability to manage varied and complex workload
  • Minute attention to detail
  • Patient and conscientious demeanour
  • The ability to work to tight deadlines with clear prioritisation
  • Fully IT literate

Competencies and Leadership Characteristics

  • Positivity and Can-do attitude
  • Ability to communicate and articulate in a clear and concise manner
  • Resilience and patience in the face of resistance
  • Ability to respond positively to challenges
  • Self-motivated and energetic

Does this sound like something that you want to be involved in?  Don’t miss this opportunity, contact Rose straight away for an informal and confidential chat.

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